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| SCS
provides real-time customer support in China as a valuable addition to its engineering and product supply services. Pre-contract support is available to assist customers in designing their system, identifying the required products, preparing their proposals and completing project budgets. Product support is available after contract award for status and scheduling of deliveries, delivering products to the required location, and assisting during system installation and testing. Finally, product support is provided for the life of the product, both during and after the warranty and guaranty period.
Pre-Contact
Support
- System
design and analysis
- Block/level
diagrams and link budgets
- Specification
comparisons
- Product
specifications & supplier identification
Project
Support
- Program
management and scheduling
- Relevant
US export documentation, licenses, freight, insurance
- China
import documentation assistance
- System
and subsystem integration assistance
- On
site installation and commissioning assistance
- Product
inspection and testing
Product
Support – Beijing Office/Service Center
- Troubleshooting
and diagnostics assistance
- Product
repair service
- Supplier
warranty coordination
- Spare
part return and replacement
- After-warranty
support and service
- Spare
parts purchasing
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